Welcome to our fourth focused article on our FAST & SECURE© approach.
Find, Assess, Share, and Trust the data through a Specifically Engineered process for Client-focused Usability, Reliability and Enforcement.
We will be looking at Transparent and how it fits into our approach to eDiscovery. According to the Webster Dictionary, Transparent can be defined as:
(1): Having the property of transmitting light without appreciable scattering so that bodies lying beyond are seen clearly: Pellucid
(2)a: Allowing the passage of a specified form of radiation (such as X-rays or ultraviolet light)
(2)b: fine or sheer enough to be seen through: Diaphanous
a: Free from pretense or deceit: Frank.
b: Easily detected or seen through: Obvious.
c: Readily understood.
d: Characterized by visibility or accessibility of information especially concerning business practices.
As we continue to build off our previous articles, we can see there are many similarities between the terms. They overlap in a variety of manners and aspects. However, taking an isolated look at transparency is important as it helps to show how clients can trust us and also reveals the defensible processes that we follow.
At NearZero, it is essential for us to be honest and transparent about:
- What we can and cannot do.
- What we have or have not done.
- Whether we honestly believe that we can complete our client’s requests.
We are never afraid to say No to a project or to partner with someone else to provide the most desirable outcome for our clients. This transparency ensures that our client’s needs are always first and foremost.
For any engagements, we provide a thorough Statement of Work. Some clients have deemed this as too detailed while others have been impressed and stated that it was important for them to see this level of detail to gain a better understanding of what they are about to engage in.
We are in regular communication (daily, weekly, as required, etc.) with project team members to ensure everyone is aware of the status and activities currently underway, pending, completed, etc.
We have clients that have graciously allowed us to use them as customer references. We ask these clients to be honest and truthful about our performance on their projects.
In our invoicing processes, we provide a high level of detail (data reports from the eDiscovery platform, exports of our time tracking system, and any other supporting detail that may be needed) to our clients to ensure that they understand why the invoice is what it is.
Would you like to learn more about our services? Email [email protected] or call 289-803-9730. We would be happy to share more details about our self-service or fully managed eDiscovery services!